At AutoElegance Cases, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, our refund policy outlined below explains the conditions and process for obtaining a refund.
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Eligibility for Refunds
We accept refund requests under the following circumstances:
1. Defective Products: If the product arrives and has a manufacturing defect, you may request a refund or replacement.
2. Incorrect Product: If you receive the wrong product, we will replace it with the correct item or issue a refund.
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Conditions for Refunds
Products must be returned in their original condition, including all accessories, manuals, and packaging. Refunds will only be processed once we receive and inspect the returned product. Items that show signs of use or damage caused by the customer are not eligible for a refund.
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Shipping Refunds
Refunds for shipping costs are only provided if:
- You purchased the Shipping Protection option during checkout.
- The shipping issue (e.g., lost or damaged in transit) is covered under our Shipping Protection terms.
If Shipping Protection was not added to your order, shipping costs are non-refundable, even in cases of return or exchange.
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Non-Refundable Items
The following items are not eligible for refunds:
- Customised or personalised cases.
- Clearance or sale items.
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How to Request a Refund
1. Contact Us: Go to our contact page and enter the information required.
2. Provide Evidence: If the product is damaged or defective, include photos or videos as evidence.
3. Return the Item: Upon approval of your request, we will provide you with return instructions. You are responsible for return shipping costs unless the item is damaged or incorrect.
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Refund Processing Time
Refunds are processed within 7-10 business days after we receive and inspect the returned item. The refunded amount will be given back to you via an AutoElegance gift card.
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Contact Us
If you have any questions or concerns about our refund policy, please do not hesitate to reach out to our support team.
support@autoelegancecases.co.uk
